1. Introduction

Welcome to Zola London. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zola-london.com, or make a purchase. By using our website or providing us with your personal information, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, email address, mailing address, phone number, and payment information when you place an order or create an account.
• Order Information: Details about the products you purchase, including order history and transaction details.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and other tracking technologies.
• Marketing Information: Preferences and interests as provided through surveys, contests, or marketing communications.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and payment processing.
• Account Management: To create and manage your account, and provide customer support.
• Communication: To communicate with you about your orders, respond to inquiries, and send important updates related to your account or purchases.
• Marketing: To send promotional emails, newsletters, and offers that you have agreed to receive. You may opt-out of marketing communications at any time.
• Improvement of Services: To analyse and improve our website, products, and services based on your feedback and usage patterns.

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer service.
• Legal Requirements: When required by law or to respond to legal processes, enforce our terms of service, or protect the rights, property, or safety of The Zola London, our customers, or others.
• Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our business.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use a cookie banner where you can choose which cookies we collect. You can accept, reject, or personalise them.

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device that help us understand your preferences and track your interactions with our site. You can control and manage cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

7. Your Rights

You have the right to:

• Access and Update Your Information: Review and update your personal information by logging into your account or contacting us directly.
• Opt-Out: Unsubscribe from marketing communications by following the instructions in the emails or contacting us directly.
• Request Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@zola-london.com

Company and Contact Details

Zola London is operated by Sajet, a business registered in the Netherlands.

Company Number: 87436671
VAT: NL004412613B05
D-U-N-S Number: 494383994

Address: Keurenplein 41, Amsterdam, 1069 CD, Netherlands

Email: info@zola-london.com
Phone: +31619097171

Contact Form: click here

Customer Service Hours: Monday to Friday 09:00 to 18:00 GMT