Return & Refund Policy

Address: Keurenplein 41, Amsterdam, 1069 CD, Netherlands (This is NOT the return address for customers, please contact us to avoid incorrect returns).
Email: info@zola-london.com
Country: United Kingdom

▶ Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 working days
  • Shipping Costs for Returns: Paid by the customer

 ▶ Delivery Day Return Policy:
Our return policy is based on the delivery day, not the purchase day, ensuring you have ample time to inspect your purchase. If an item is in transit beyond the 30-day return period, we will still consider your return. The return period starts from the day the item is delivered to your specified address.

 ▶ Return Scenarios:

To Cancel an Order:
Contact our customer support team at info@zola-london.com before the order is shipped. We will process your cancellation and issue a full refund to your original payment method.

Damaged on Arrival:
Inspect your order upon delivery. If the item is damaged during transit, contact us immediately. Provide a description and photos of the damage. We will arrange for a return, replacement, or refund based on your preference.

Faulty Manufacturing or Broken After Use (Warranty):
If there is a manufacturing defect or the item breaks within the warranty period, contact customer support. We will guide you through the warranty claim process, which may include repair, replacement, or refund.

Change of Mind:
Return the item within 30 days of the delivery date. The item must be in its original condition, unworn, unused, with tags, and in its original packaging. Contact customer support to initiate the return.

For an Exchange:
Follow the same return process as for a change of mind. Once the return is accepted, you can make a separate purchase for the new item.

Wrong Product Received:
Contact us immediately if you receive the wrong product. We will arrange for a return and ship the correct product at no additional cost.

 ▶ How to Initiate a Return:

Contact Us:
Email our customer support team at info@zola-london.com with your order number and reason for the return.

Return Authorization:
We will review your request and provide a return authorization and shipping label (if applicable). Return packages are issued only from the United Kingdom.

Packaging and Shipping:
Ensure the item is in its original condition, with tags and packaging. Follow the instructions provided for packaging and shipping.

Required Documents:
Include a copy of the return authorization with the returned item. Attach photos if necessary to support claims of damage or defects.

 ▶ Refunds:
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 7 business days to your original payment method. The refund will be issued to the same method used for the original payment.

Address: Keurenplein 41, Amsterdam, 1069 CD, Netherlands

✉️ Email: info@zola-london.com
💬 FAQ: Frequently asked questions
📱 Phone: +31616175531

Contact Form: click here

Shop Name: Zola London
Company Name: Sajet
Company Number: 87436671
VAT: NL004412613B05

Customer service hours:

Monday to Friday: 09:00 am to 6:00 pm GMT +1
Saturday: 09:00 am - 5:00 pm GMT +1

We do our best to reply to your e-mail within 1 to 2 business day.