Shipping policy
Good day and thanks for shopping with Zola London! Here's the lowdown on everything you need to know about our shipping process. We like to keep things simple and stress-free, just the way we like our fashion.
Processing Time
- Order cut-off: 4PM GMT (Monday to Friday)
- We’ll get cracking on your order within 1-3 working days (Monday to Friday)
Shipping Time
- Once we’ve processed your order, shipping usually takes 4-8 working days (Monday to Friday). So sit tight – your fashion fix is on the way.
- The best part? Shipping’s completely free.
Order Delays
Sometimes, things don’t go as planned. If there’s any holdup with your order, we’ll give you a heads-up via email. You won’t be left in the dark!
Damaged Orders
We take extra care to ensure your gear arrives in top-notch condition, but if something rocks up damaged, shoot us an email at info@zola-london.com. Attach a pic of the issue, and we’ll sort it out ASAP. We’ve got your back!
Cancelling Orders
Changed your mind? No worries! You can cancel your order as long as it hasn’t been shipped. Just drop us a line at info@zola-london.com before it leaves our hands. After that, it’s in the delivery gods’ hands, and we can’t cancel it for you.
If you’ve got any questions or need a hand with anything, hit us up at info@zola-london.com We’re always here to help.
Happy shopping!