Return and Refund Policy

Key Information

  • Return Window: 30 days from delivery
  • Refund Processing Time: 7 days after we receive your return
  • Return Shipping Costs: Customer is responsible for return shipping costs
  • No Restocking Fees
  • We accept exchanges

Changed your mind? 

You’ve got 30 days from the delivery date to return any items. However, we will not accept returns after the 30-day return window. Here’s the fine print:

  • Items must be new, unused, and with tags still attached.
  • To start the return process, send us an email at info@zola-london.com with your order details, and we’ll send you the return form.
  • Once we receive your returned items, we’ll sort out your refund within 7 days. All refunds are made to the original payment method.

Please note that you’re responsible for return shipping costs, but we don’t charge any restocking fees!

Received the Wrong or Damaged Item?

Oh no! If we’ve accidentally sent you the wrong item or something arrived damaged, we’ve got your back. Drop us an email at info@zola-london.com within 48 hours of receiving your order. Make sure to include photos of the damage or the incorrect item, and we’ll sort it out!

Need to Cancel an Order?

Had a change of heart before your order’s been shipped? Just contact us at info@zola-london.com with your order number, and we’ll cancel it for you, no questions asked. Once your order’s shipped, we’re unable to cancel it, but you can always return it after it arrives.

Exchanges

If you wish to exchange your new order, simply contact us at info@zola-london.com and we will help you through the exchange process.

At Zola London, we want you to love every piece you buy from us. If you’ve got any questions about returns, refunds, or anything else, feel free to reach out—we’re happy to help!

More information

Company and Contact Details

Zola London is operated by Sajet, a business registered in the Netherlands.

Company Number: 87436671
VAT: 
NL004412613B05

Address: Keurenplein 41, Amsterdam, 1069 CD, Netherlands

Email: info@zola-london.com
Phone: +3197010209340

Contact Form: click here

Customer Service Hours: Monday to Friday 09:00 to 18:00